Career Opportunities

The Humane Society of Greater Miami cares for hundreds of homeless dogs, cats, puppies and kittens each day. We depend on our team of staff and volunteers to help us help the animals! By joining the Humane Society of Greater Miami, you become part of a wonderful cause and of a great team. Only qualified applicants will be considered based on the position requirements. Please review below our current employment opportunities:

CLINIC CUSTOMER SERVICE RECEPTIONIST
MAINTENANCE TECHNICIAN
HIGH VOLUME SPAY/NEUTER VETERINARIAN
SHELTER VETERINARIAN
PET ADOPTION COUNSELOR
KENNEL CLEANER
VETERINARY TECHNICIAN


CLINIC CUSTOMER SERVICE RECEPTIONIST

PURPOSE & SCOPE OF POSITION

Under the supervision of the Clinic Supervisor, the Clinic Receptionist is responsible for outstanding customer service, office operations, scheduling appointments, general clerical and operating the cash register as necessary.

The Clinic Receptionist must at all times, maintain a warm, yet professional appearance and demeanor, as they work directly with clients, guests, and staff, to provide courteous, friendly and professional assistance.

The Clinic Receptionist is the first point of contact between a customer and the Humane Society of Greater Miami and thus, is responsible for ensuring that this first encounter is positive for the customer. Client satisfaction is of the utmost importance, whatever a client needs within the scope of our mission, is to be provided to the best of our abilities.

GENERAL DUTIES

Guest Services:

  • Projects a professional image of the organization (dress, appearance, etc).
  • Has a friendly, personable style with customers.
  • Anticipates customer needs before they ask.
  • Manages guest service problems with minimum assistance from management.
  • Develops creative solutions to guest service problems.
  • Serves as liaison between the customer and staff.
  • Provides service information and pricing.
  • Solicits sales and donations for new or additional services.
  • Ensures guest safety through awareness of and adherence to all emergency procedures.
  • Ensures cleanliness and orderliness of all work space and storage areas.
  • Takes information from surgery clients for scheduling purposes.
  • Does surgical and vaccination check in.

Clerical:

  • Inputting and registering rabies tags, certificates, and microchips.
  • Prepares new client files and pulls existing clients file’s for clinic technician.
  • Maintains and organizes file system.
  • Creates invoices and charges out clients.
  • Inputs client’s information into organizations computerized tracking systems (DVM and Pet Point).

Sales:

  • Promote scheduled promotions and sales.
  • Enters new items into database program for inventory management.
  • Maintains Daily Sales Reports (DSRs) and submits them in a timely fashion to the Finance Department.

Other:

  • Treats all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance and promoting a humane and caring attitude toward all animals.
  • Responsible for communicating on a regular basis with colleagues in other departments.
  • Performs related duties as assigned, including helping at special events.
  • Operates vehicle(s) in a safe and courteous manner.
  • Maintains defensive driving.
  • Reads and interprets maps and driving directions to plan the most efficient route service.
  • Responds to requests from supervisor and senior management for unscheduled pick-ups and drop-offs.
  • Loads and uploads animals, packages and other items.
  • Inspects exterior and interior of vehicle beginning of each shift and report any improperly working parts or vehicle damages.
  • Reads and interprets road signs.
  • Keep the vehicle(s) clean inside. Keeps the interior of the vehicle neat and orderly.
  • Learns and remembers locations of various destinations points serviced by the organization on an ongoing basis.

QUALIFICATIONS

  • Excellent written and verbal communication and interpersonal skills required.
  • Strong customer relations skills and leadership capability.
  • Ability to prioritize, organize, problem solve, and coordinate daily activities.
  • Ability to interpret statistical reports and financial information.
  • Possesses interpersonal skills, ability to interface with customers and their families.
  • Computer literate and skilled in Word and Excel required.
  • Due to the nature of the position Bilingual (English/Spanish) strongly preferred.
  • Must be familiar with veterinary terminology, animal preventative healthcare, including but not limited to, vaccines, heart worm treatment/medications and flea and tick medications.

EDUCATION AND EXPERIENCE

  • High School or equivalent education, and an Associates or Bachelor’s degree preferred.
  • Due to the nature of the position prior job experience working in an animal shelter, animal hospital or other animal welfare environment strongly preferred.
  • Experience in planning, judgment, implementation, communication, staff development, interpersonal skills and cost containment.

PHYSICAL DEMANDS

  • The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.
  • The need to lift and carry animals and equipment weighing in excess of 50 pounds.
  • Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping.

REQUIRED EDUCATION

  • High school or equivalent

REQUIRED EXPERIENCE

  • Prior job experience working in an animal shelter, animal hospital: 1 year
  • Customer Service/Front Desk: 1 year

REQUIRED LANGUAGES

  • English
  • Spanish (a plus)

Qualified applicants please send resume to [email protected].


MAINTENANCE TECHNICIAN

PURPOSE & SCOPE OF POSITION

Under the direction of the Facilities Supervisor, the technician assists in keeping all of the organization’s equipment, buildings, and grounds in good working condition and appearance, making repairs as needed.  Occasionally perform transportation duties, using company’s vehicles.

ESSENTIAL DUTIES & RESPONSIBILITIES

The employee must be able to perform each essential function in a satisfactory manner, with or without reasonable accommodation; other duties may be assigned as necessary.

  • Perform regular preventive maintenance on different areas, including but not limited to air filters, drains, lights, coils, etc.
  • Fix minor issues on an as needed basis
  • Maintain cooling and heating system
  • Make weekly trips to other facilities and perform any minor repairs as needed and all scheduled preventive maintenance tasks
  • Transport animals to local hospitals or pick up animals on an as needed basis
  • Keep warehouse neat and orderly and drop off or pick up items on an as needed basis
  • Assist in all ad hoc projects such as painting, pressure washing, leaf blowing, etc.

OTHER DUTIES

  • Assists supervisor in keeping the organization compliant with OSHA, safety procedures, chemical handling, etc.
  • Other duties as requested by supervisor or Executive Director.

QUALIFICATIONS

  • Minimum of two years related experience.
  • Knowledge of maintenance and repair, federal, state and local regulation practices and permits, record keeping and report writing experience.
  • Technical knowledge in working with air-conditioning systems.
  • Knowledge and experience with fire, safety, construction regulations and codes.
  • Ability to communicate effectively and work well with staff, departments, the Board of Directors and the public.
  • Maintains a valid Florida Driver’s License with a good driving record.
  • Flexibility and ability to cope with several tasks simultaneously. Strong time management and organizational skills.  Proficient in follow-through without supervision.
  • Computer literate in Windows/Word environment; able to prepare basic Excel spreadsheet preferred.
  • Must be physically and mentally fit to respond to emergency situations.
  • Must not have any allergies to cats and dogs.
  • Must be able to work one weekend day.

PHYSICAL DEMANDS

  • The physical demands and work environment described are representative of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
  • May require strenuous lifting (up to 50 pounds)
  • May involve exposure to potentially hazardous chemical solutions
  • May involve exposure to inclement weather
  • On 24-hour emergency call.
  • Job involves walking, talking, hearing, using hands and arms. Vision required by this job.
  • Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and/or stooping.

Qualified applicants please send resume to [email protected].


HIGH VOLUME SPAY/NEUTER VETERINARIAN

PURPOSE & SCOPE OF POSITION

The high volume spay/neuter staff veterinarian is a trained and licensed veterinarian with excellent surgical skills who is able to perform 30-35 surgeries a day.  Responsibilities include providing high quality medical care to shelter animals and working cases.  Must have strong leadership skills and the ability to manage and communicate with staff, volunteers and clients. This is an exciting, fast-paced and challenging position.  The veterinarian works an approximately eight-hour day (Saturday required) with a small medical team of veterinary assistants, performing spay/neuter surgeries on shelter and public animals; and providing other medical care to shelter animals.

RESPONSIBILITIES

  • Perform an average of 30 – 35 high quality, high volume spay/neuter surgical procedures daily on cats and dogs using techniques as defined in the standard operating procedures (SOPs) put forth by the Humane Society of Greater Miami.
  • Oversee veterinary care for shelter animals on a daily basis including physical examination, surgery, pre- and post-operative care, anesthetic administration and monitoring, emergency care, restraint and treatment following standard operating procedures (SOPs) and techniques as put forth by the Humane Society of Greater Miami.
  • Communicate effectively with staff including veterinary technicians, clinic staff and management especially as it pertains to medical decisions and recommendations.
  • Offer feedback on anesthesia protocols and other SOPs to the Chief Medical Officer for discussion at medical and/or all-staff meetings.
  • Obtain continuing education as required by the state of Florida and the Humane Society of Greater Miami.
  • Communicate effectively and respectfully with clients.
  • Document exam findings, test results and treatment recommendations
  • Attend staff meetings, doctor meetings and other requested meetings
  • Other duties as assigned

QUALIFICATIONS

  • Ability to solve problems and work with minimal supervision
  • Ability to maintain good working relationship with clients and staff
  • Ability to provide leadership and direction to employees and volunteers
  • Excellent interpersonal and communication skills
  • Interest in animal welfare and population control
  • Must have excellent work attendance record
  • Must possess ability to work independently as well as part of team
  • Must possess ability to work in high-volume, fast-paced clinic environment

EDUCATION AND EXPERIENCE

  • Doctorate: Veterinary Medicine (Required)
  • Prefer one year of experience working/volunteering in a shelter, veterinary clinic, TNR program or similar environment is a plus.

LANGUAGE SKILLS

  • Due to the nature of the position, must be able to converse, read and write English.

PHYSICAL DEMANDS

  • The employee must regularly lift, move, and restrain animals weighing up to 40 pounds and must occasionally lift, move and restrain animals weighing up to 100 pounds (with assistance).
  • Persons performing this job must not be allergic to animals, cleaning agents, or medications.
  • Other possible job hazards include exposure to corrosive chemicals and cleaning agents, exposure to feral and vicious animals, to animals with an unknown health history and therefore, exposure to zoonotic diseases through the use of hypodermic needles, animal bites and scratches, airborne transmission, and physical contact.
  • The employee is occasionally required to stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
  • Position involves long periods of standing, reaching above the head with hands and arms; and lifting items/objects from floor to above the waist; walking, talking, and hearing, using hands to handle, feel or operate objects, tools, or controls.
  • The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualified applicants please send resume to [email protected].


SHELTER VETERINARIAN

PURPOSE & SCOPE OF POSITION

Perform veterinary health care and surgical responsibilities, oversee treatment, promote spay/neuter programs, and ensure humane care of all animals in care at the Humane Society of Greater Miami.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The employee must be able to perform each essential function in a satisfactory manner, with or without reasonable accommodation; other duties may be assigned as necessary.

  • Manages the overall health and welfare of all animals under the stewardship of the organization, including but not limited to, animals in the shelter, foster care and the Intake Building(s), and ensures all animals receive the treatment and care that is expected and set forth by the organization’s mission statement and vision.
  • Examine, diagnose and treat diseases and injuries of shelter animals.
  • Ensure all animals are tested for heartworm disease (dogs), FELV/FIV (cats), vaccinated, dewormed, and treatment sheets written up for any problems noted at intake of animal.
  • Ensure shelter technicians are following medical protocols.
  • Audit files on a regular basis to ensure animals are steadily moving through quarantine areas on to the adoption floor.
  • Investigates and resolves any issues that are prolonging the quarantine of any animal beyond an expected period of time.

EDUCATION AND EXPERIENCE

  • Must possess a Doctor in Veterinary Medicine Degree (DVM) and a current State of Florida Veterinarian license which is in good standing.
  • Commitment to practicing the highest standard of medicine and upholding veterinary code of ethics.
  • At least two (2) years’ experience practicing medicine, preferably shelter medicine.
  • Demonstrates excellent verbal and written communication skills.
  • Works collaboratively with medical team members as well as with other shelter departments.
  • Makes decisions confidently and effectively.
  • Manages time and tasks appropriately.
  • Models a professional and courteous manner with staff and clients.
  • Commitment to ongoing educational development and growth.

PHYSICAL DEMANDS

  • The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus.
  • The need to lift and carry animals and equipment weighing in excess of 50 pounds.
  • Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping.

Qualified applicants please send resume to [email protected].


PET ADOPTION COUNSELOR

PURPOSE & SCOPE OF POSITION

The Humane Society of Greater Miami is looking for an Adoption Counselor responsible for delivering outstanding customer service in relation to pet adoptions.

ESSENTIAL JOB FUNCTIONS

  • Is responsible for interviewing prospective parents, introducing them to the pet, and completing all adequate paperwork.
  • Other responsibilities include office operations, scheduling appointments, ordering merchandise, general clerical and operating the cash register as necessary.
  • Works directly with clients, guests, staff, and volunteers, providing courteous, friendly and professional assistance.
  • Manages the first point of contact between a customer and the Humane Society of Greater Miami and thus, is responsible for ensuring that this first encounter is positive for the customer.

QUALIFICATIONS

  • Excellent written and verbal communication and interpersonal skills required.
  • Strong customer relations skills and leadership capability.
  • Ability to prioritize, organize, problem solve, and coordinate daily activities.
  • Ability to multi-task and work in a fast paced environment.
  • Possesses interpersonal skills, ability to interface with customers and their families.
  • Computer literate and skilled in Word and Excel required.
  • Bilingual (English/Spanish) preferred.

EDUCATION AND EXPERIENCE

  • High School or equivalent education.
  • Experience in planning, judgment, implementation, communication, staff development, interpersonal skills and cost containment.

PHYSICAL DEMANDS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to hold and restrain animals.
  • While performing the duties of this job, the employee is frequently required to stand, walk, sit; to speak and hear clearly; and to use hands to finger, handle, or feel; and to reach with hands and arms.
  • The employee must regularly lift, move, and restrain animals weighing up to 50 pounds and must occasionally lift, move and restrain animals weighing up to 100 pounds (with assistance).
  • The employee is occasionally required to stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
  • Persons performing this job must not be allergic to animals, cleaning agents, or medications.
  • Other possible job hazards include exposure to corrosive chemicals and cleaning agents, exposure to feral and vicious animals, to animals with an unknown health history and therefore, exposure to zoonotic diseases through animal bites and scratches, airborne transmission, and physical contact.

Some experience needed but will train, needs to be self motivated and compassionate towards animals. Pay depending on experience. Hours vary as shelter is open 7 days a week, 365 days a year including holidays. Hours can vary from 7:00am to 7:00pm. Looking for Part-time and Full-time. EOE + benefits package. If interested in the position please stop by the shelter to fill out an application at 16101 West Dixie Highway, North Miami Beach, FL 33160 attention to “HR”.

Qualified applicants please send resume to [email protected].


 

KENNEL CLEANER

The Humane Society of Greater Miami is looking for someone to work hands on with cats/dogs cleaning cages/kennels where animals reside.

ESSENTIAL JOB FUNCTIONS

Animal Care

  • Cleans and maintains cages, kennels, lifestyle rooms, quarantine area or isolation unit of the shelter, in such a manner as to provide a germ-free, odorless and low stress environment for the animals. Washes food and water bowls daily.
  • Feeds and provides daily care for all animals in the shelter’s care. Cleans and grooms animals (bathing and brushing).
  • Ensures that animals are walked, and that they receive clean bedding and toys on a daily basis.
  • Reports to the appropriate supervisor any potential health or behavioral problems involving the animals in the organization’s care.

PHYSICAL DEMANDS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to hold and restrain animals.
  • While performing the duties of this job, the employee is frequently required to stand, walk, sit; to speak and hear clearly; and to use hands to finger, handle, or feel; and to reach with hands and arms.
  • The employee must regularly lift, move, and restrain animals weighing up to 50 pounds and must occasionally lift, move and restrain animals weighing up to 100 pounds (with assistance).
  • The employee is occasionally required to stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
  • Persons performing this job must not be allergic to animals, cleaning agents, or medications.
  • Other possible job hazards include exposure to corrosive chemicals and cleaning agents, exposure to feral and vicious animals, to animals with an unknown health history and therefore, exposure to zoonotic diseases through animal bites and scratches, airborne transmission, and physical contact.

Experience in a shelter or similar environment preferred. Needs to be self motivated and compassionate towards animals. Hours vary as shelter is open 7 days a week, 365 days a year, including holidays. Hours can vary from 7:00am to 7:00pm. Looking for Part-time and Full-time. If interested in the position please stop by the shelter to fill out an application at 16101 West Dixie Highway, North Miami Beach, FL 33160 attention to “HR”. EOE + benefits package.

Qualified applicants please send resume to [email protected].


 

VETERINARY TECHNICIAN

PURPOSE & SCOPE OF POSITION

The clinic or shelter veterinary technician is responsible for outstanding customer service, client education, compassionate animal care, promoting spay/neuter and preventive health care for public pets.

This job requires a reliable individual, a team player, and independent thinker with good communication skills. The ideal candidate will have previously worked in a customer service position where positive “people” communication skills are important to the company as this position works with clients who may come in to surrender their pet, have found a stray, possibly sick animal, etc. At any given time our medical team may be responsible for 300 or more animals; directly in the shelter or in foster care. The ideal candidate should feel comfortable being able to multi-task on a daily basis, deal with very high volume intake and possible stressful situations.

GENERAL DUTIES

The Veterinary Technician will perform duties, independently with minimal supervision, operating from specific and defined directions and instructions. Decisions are of routine nature made within prescribed operating guidelines, policies and procedures.

Proficiencies:

Must be proficient at:

  • Performing a basic physical exam including taking body temperature, heart and respiration rate
  • Performing proper and humane restraint on a dog or cat
  • Administering drugs IM, SQ, and IV
  • Properly prepare and administer FELV, FVRCP, DA2PP, and Bordetella vaccine
  • Taking blood draws
  • Feline: femoral, cephalic and jugular veins
  • Canine: cephalic, jugular and saphenous veins
  • Properly collecting blood and performing a SNAP 4DX, Heartworm, Parvo and Feline Combo test
  • Properly calculating and administering sub-cutaneous fluids
  • Properly collecting fecal material for flotation and direct smears, creating appropriate slides and accurately reading and interpreting slides
  • Properly perform a skin scraping and interpret results
  • Properly performing an ear cleaning (both simple and deep)
  • Properly trimming nails
  • Properly scan for a microchip and aseptically insert a microchip if needed
  • Correctly calculate required medications to go home with patient, prepare medication and properly print prescription label

Client Education:

  • Properly explain importance of vaccinations recommended for the pet.
  • Provide education to pet owners on infectious disease and preventative care available.
  • Must have excellent communication skills in person and on the phone.
  • Provide excellent customer service and be friendly at all times.
  • Properly identifies animals that are intact and explains benefits of spay/neuter to their owner.
  • Properly checks in/out surgical patients and explains post-op instructions to owner.

Administrative:

  • Properly enters medical notes in respective medical software in a timely fashion.
  • Ensures and maintains appropriate inventory of all necessary supplies, drugs and equipment needed.
  • Stocks supplies as needed.
  • Follows the policies and protocols as set forth in the Humane Society of Greater Miami’s Policy Manual and the Medical Protocol Manual. If a discrepancy is noticed or it is felt that an update in needed, the vet tech is expected to bring it to the attention of the supervisor or Chief Medical Officer.

Other:

  • Work cooperatively and professionally with all staff members
  • Assists the general public with routine health care information. Is able to explain when necessary treatment/procedures to owners or potential adopters.
  • Represents the Humane Society of Greater Miami to the highest degree by providing excellent customer service.
  • Immediately reports any safety hazards or unsafe usage of Humane Society of Greater Miami equipment and supplies to supervisor.
  • Fills in other areas and performs other tasks/functions as needed (i.e. helping out at the front desk with phone calls, working at special events).
  • Treats all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance.
  • Other duties as assigned by supervisors.
  • Due to the nature of the position must not be allergic to domestic animals and cleaning products.

QUALIFICATIONS

  • Ability to perform drug calculations and data entry.
  • Experience in caring for and handling animals in a safe, effective, and humane manner, handling cats as well as large and possibly untrained dogs.
  • Must be independent, able to multi-task with excellent communication skills and have exceptional interpersonal skills, being able to interface with clients and their families in a tactful, sympathetic and diplomatic manner.
  • Valid Florida driver’s license and clean driving record preferred.
  • Proficiency in Microsoft Windows (Word and Excel) and the ability to learn new computer programs preferred.

EDUCATION and/or EXPERIENCE

  • Prefer certified veterinary technician but qualified veterinary technician experience with a high school diploma/general education degree (GED) will be considered. 
  • One year of experience working/volunteering in a shelter, veterinary clinic, or similar environment as a veterinary technician.

LANGUAGE SKILLS

Due to the nature of the position, prefer bi-lingual, with the ability to converse, read and write in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide whole numbers.

REASONING ABILITY

Ability to understand and carry out written and/or verbal instructions.

PHYSICAL DEMANDS

  • The employee must regularly lift, move, and restrain animals weighing up to 40 pounds and must occasionally lift, move and restrain animals weighing up to 100 pounds (with assistance).
  • Persons performing this job must not be allergic to animals, cleaning agents, or medications.
  • Other possible job hazards include exposure to corrosive chemicals and cleaning agents, exposure to feral and vicious animals, to animals with an unknown health history and therefore, exposure to zoonotic diseases through the use of hypodermic needles, animal bites and scratches, airborne transmission, and physical contact.
  • The employee is occasionally required to stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
  • Position involves long periods of standing, reaching above the head with hands and arms; and lifting items/objects from floor to above the waist; walking, talking, and hearing, using hands to handle, feel or operate objects, tools, or controls.
  • The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualified applicants please send resume to [email protected].


 Humane Society of Greater Miami is an AA/EO employer and actively seeks candidates from diverse backgrounds.

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